Privacy Policy

We collect the following types of information:

Information you provide directly:

• Name, email address, and phone number when you submit a booking enquiry or contact us
• Booking details such as check-in dates, number of guests, and property preferences
• Any messages or communications you send us

Information collected automatically:

• Basic usage data such as pages visited, browser type, and device information through standard server logs
• Cookies necessary for the website to function (see Section 6)

We do not collect or store payment card information. Payments are handled directly between guests and hosts.

We use your information to:

• Process and confirm your booking requests
• Send you booking confirmations, updates, and reminders
• Respond to your enquiries and provide customer support
• Send booking notifications to our team and hosts (via email or messaging services)
• Improve our platform and understand how it is used
• Comply with applicable legal obligations

We will not use your information for unsolicited marketing without your consent.

We do not sell your personal information to any third party.

We may share your information in the following limited circumstances:

• With hosts: When you make a booking, we share your name, contact details, and booking information with the relevant property host so they can prepare for your stay.
• With service providers: We may use third-party tools to operate our platform (e.g. email delivery, messaging services). These providers only receive information necessary to perform their specific function and are not permitted to use it for other purposes.
• When required by law: We may disclose your information if required to do so by law or if we believe such action is necessary to protect the rights, property, or safety of Excoka, our users, or the public.

We retain your personal information for as long as is reasonably necessary to provide our services and meet our legal obligations. Booking records are typically kept for up to 2 years. If you would like us to delete your information earlier, please contact us.

Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your information, subject to legal and contractual requirements
• Withdraw consent where our processing is based on your consent
• Nominate another person to exercise these rights on your behalf

To exercise any of these rights, email us at booking@excoka.com. We will respond within a reasonable timeframe.

We use only essential cookies — small files stored on your device — that are necessary for our website to function correctly (e.g. remembering your session). We do not use advertising, tracking, or analytics cookies from third-party services.

You can disable cookies through your browser settings. Note that doing so may affect some functionality of our website.

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may contain links to external websites (e.g. property-related services, local attractions). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing them with any personal information.

Our services are not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will update the effective date at the top of this page when we do. Significant changes will be communicated where reasonably practicable. Continued use of our platform after an update constitutes acceptance of the revised policy.

For any privacy-related questions, requests, or concerns, please contact us at: